Help Desk Technician

Service Center

CSCS TX

Job Summary
Applies technical knowledge to provide 1st tier support to diagnosis, troubleshoot and resolve network end user application computer software and hardware problems and issues

Essential Job Duties

• Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues
• Receives calls from users to resolve simple and complex computer software and hardware problems
• Provides services including inquiries of how to set up and use specific software, technical printer, word processing, electronic mail, and operating system issues
• Contacts software and hardware product support vendors to correct, replace or provide technical support and information. 
• Record tickets in the Help Desk Application
• Build out Desktop and Laptop PCs and distribute
• Estimating application support
• Equipment repair management
• Estimating Update process management
• Troubleshoot telephone system repair/replacement
• Create user accounts for various corporate systems
• Other duties as assigned

Skill/Requirements

• Associate’s degree in MIS/IT, computer science or a related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
• Minimum 1 - 3 years or experience in PC service & repair
• NT Networking and hardware knowledge
• Thorough understanding of Microsoft products - NOS, OS and other applications
• Excellent customer service skills
• Excellent troubleshooting skills
• Ability to express complex technical concepts effectively, both verbally and in writing
• Remote support experience, a plus
• VMWare knowledge/experience a plus