Service Center

CSCS TX

Key Responsibilities

Benefits Strategy and Design

· Lead the development and execution of the company’s global or U.S. benefits strategy aligned with organizational goals and workforce needs.

· Design, evaluate, and enhance health and welfare, retirement, wellbeing, leave, and ancillary benefit programs.

· Analyze market trends, benchmarking data, utilization patterns, and employee feedback to recommend program enhancements and cost-management strategies.

· Partner with Finance and executive leadership on benefits budgeting, forecasting, and long-term cost planning.

· Drive innovation in employee wellbeing, mental health, financial wellness, and family support offerings.

Benefits Administration and Operations

· Oversee day-to-day administration of all employee benefit programs, ensuring operational excellence and a high-quality employee experience.

· Ensure accurate and compliant administration of medical, dental, vision, life, disability, retirement, COBRA, leave, and wellness programs.

· Lead annual open enrollment strategy, communications, systems testing, and execution.

· Partner with HRIS, Payroll, and vendors to ensure seamless integrations and data integrity.

· Establish and monitor service-level agreements and operational performance metrics.

Compliance and Governance

· Ensure compliance with all applicable federal, state, and local regulations including ERISA, ACA, HIPAA, COBRA, FMLA, IRS, DOL, and other regulatory requirements.

· Oversee plan documentation, filings, audits, nondiscrimination testing, and vendor compliance activities.

· Partner with Legal and internal audit teams to mitigate risk and ensure strong governance practices.

Vendor and Consultant Management

· Lead relationships with brokers, consultants, TPAs, carriers, and other benefit service providers.

· Manage RFP processes, contract negotiations, renewals, and vendor performance evaluations.

· Identify opportunities for operational efficiencies and cost optimization through vendor partnerships and program redesign.

Leadership and Collaboration

· Lead and develop a high-performing benefits team, fostering a culture of accountability, innovation, and continuous improvement.

· Serve as a strategic advisor to senior leadership on benefits trends, employee experience, and workforce implications.

· Collaborate cross-functionally with HR Business Partners, Compensation, Talent Acquisition, Payroll, Communications, and DEI teams.

· Present recommendations and insights to executive leadership and governance committees.

Qualifications

· Bachelor’s degree in Human Resources, Business Administration, Finance, or related field required; Master’s degree preferred.

· 12+ years of progressive benefits experience, including significant leadership responsibility in benefit design and administration.

· Deep expertise in health and welfare benefits, retirement plans, leave administration, and benefits compliance.

· Strong understanding of ERISA, ACA, HIPAA, COBRA, FMLA, and related regulations.

· Experience managing brokers, consultants, and third-party administrators.

· Demonstrated ability to lead complex projects, organizational change, and cross-functional initiatives.

· Strong analytical, financial, and problem-solving skills.

· Excellent communication, presentation, and executive influencing capabilities.

· Experience with HRIS and benefits administration systems such as Workday, SAP, Oracle, or similar platforms preferred.

· CEBS, CBP, SHRM, or related certification preferred

Success Profile

The successful candidate is:

· A strategic thinker with strong operational discipline

· Data-driven and financially astute

· Employee-centric with a focus on experience and engagement

· Skilled at balancing cost, compliance, and competitiveness

· A collaborative leader who thrives in a fast-paced environment

· Comfortable influencing executive stakeholders and leading through change

Compensation and Benefits

We offer a competitive compensation package including base salary, annual incentive opportunity, long-term incentives, comprehensive health benefits, retirement savings plans, unlimited paid time off, wellbeing resources, and professional development opportunities.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.