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Lewisville, Texas, United States of America

Corporate

Job Summary Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer questions and problems Shifts available: • 10am-7pm M-F • 11am-8pm M-F • Additional shifts available that include weekends Monthly Bonus opportunity! Essential Job Duties • Will to execute one or more skills from Web Chat, Market Segmentation, Customer Cases o Market Segmentation o Customer Cases – escalated customer calls o Web Chat – Creates online dialogue with current prospective customers • Using ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads. Following up on second chance opportunities. • Following established guidelines to generate assignments reports, make telephone calls to customers, provide information, answer customer questions, maintain Insurance service level agreements and update the company's business management computer system. • Contact Insurance Representatives to determine coverage and liability. • Conduct ACD outbound calls in support of the Caliber Follow-up SOP procedures in order to achieve Assignment conversion rate and department goals. Must be able to listen, identify and qualify customer service and sales opportunities to service our customers' needs in a prompt and professional manner. • Resolve first-tier customer questions, concerns and complaints. • May also handle incoming customer calls and make arrangements for towing service and rental car delivery, provide vehicle repair status, or providing alternative contacts for resolving customer issues. • Other duties as assigned Skill/Requirements • High School diploma or GED • Minimum 2-4 years of customer service or sales experience • Oral communication skills • Customer/client orientation • Problem-solving skills BENEFITS OF JOINING CALIBER • Benefits from day one – Immediately eligible for medical, dental and vision • Industry Comparable Pay – Paid weekly • Paid Vacation & Holidays – Begin accruing day 1 • Career growth opportunities – We promote from within! About Caliber Caliber is a purpose driven company. With over 25 years in the automotive services industry, we lead through our core values and our purpose of Restoring You to the Rhythm of Your Life. Providing opportunities for all our teammates to reach their full potential and delivering on our commitments to our clients and customers. Restoring the Rhythm of Your Life begins with our teammates. We do the right thing by offering a robust benefits package including day-one benefits (medical, dental, vision, 401K), vacation plans to support work-life balance, leadership development programs and coaching, career growth opportunities, and exposure to multiple business models in the automotive space. We know that you are our most valuable asset and supporting and driving your professional growth is important to us. Welcome to the next stop on the road in continuing with a rewarding career with Caliber Collision! PHYSICAL REQUIREMENTS: The position entails remaining in a stationary position, either sitting or standing, for prolonged periods, which requires flexibility and endurance in maintaining such postures throughout the workday. Extensive use of computer screens and telephones is crucial, necessitating good manual dexterity for efficient typing and software navigation, along with clear speech and hearing for effective telephonic communications. Additionally, the role demands the ability to manage and appropriately respond to interactions with customers exhibiting a wide spectrum of emotional states, calling for mental resilience and emotional intelligence. WORK ENVIRONMENT: This role is situated in a vibrant office environment where the noise levels can vary from moderate to loud, reflecting the lively nature of our operations. Being around a significant number of colleagues, the position is set in a team-oriented and highly interactive atmosphere, where collaboration and personal interaction are prevalent. Teammates are expected to engage with customers, experiencing a broad range of emotions, from satisfaction to distress. Maintaining professionalism, empathy, and patience in every customer interaction is paramount in ensuring positive outcomes and sustaining customer satisfaction.

Senior Risk Specialist, Vendor Management

Lewisville, Texas, United States of America

Corporate

Service CenterCSCS TX<h1>Position Summary</h1>Candidates for the Senior Risk Specialist role plays a critical part in the organization by evaluating and mitigating risks associated with third-party vendors and suppliers. In today’s interconnected business environment, companies rely on a network of external partners for products, services, and expertise. This reliance brings opportunities but also introduces complex risks—ranging from operational disruptions and data breaches to regulatory non-compliance and reputational damage. The Senior Risk Specialist is tasked with ensuring that vendors meet established standards and that risks are identified, assessed, and controlled effectively.<h1></h1><h1>Essential Duties</h1><ul><li>Vendor Risk Assessment: Conduct thorough risk evaluations of prospective and current vendors, analyzing areas such as financial health, data security, compliance posture, and operational resilience.</li><li>Ongoing Monitoring: Establish protocols for continuous monitoring of vendors, track performance metrics, contractual compliance, and changes in risk profile.</li><li>Reporting: Document findings in clear, actionable reports for management and other stakeholders, providing recommendations for risk mitigation.</li><li>Policy Development: Help create and update vendor risk management policies and procedures, ensuring alignment with organizational goals and regulatory requirements.</li><li>Collaboration: Work with procurement, legal, IT, and compliance teams to coordinate risk management efforts and share critical information.</li></ul><ul><li>Incident Management: Support vendor-related incidents, including breaches, service failures, or compliance issues, and participate in investigations and remediation planning.</li></ul><h1></h1><h1>Knowledge, Skills and Abilities</h1><ul><li>Business Continuity Planning: Knowledge of vendor business continuity and disaster recovery planning requirements.</li><li>Regulatory Compliance: In-depth understanding of relevant regulatory requirements and the ability to assess vendor compliance.</li><li>Contract Review: Understanding of the key elements of vendor contracts, including indemnification clauses, SLAs, data protection addendums, and termination provisions.</li><li>Analytical Skills: Ability to analyze and synthesize large volumes of information, identify trends, and draw actionable conclusions.</li><li>Risk Assessment Techniques: Knowledge of qualitative and quantitative risk assessment methodologies, including inherent and residual risk analysis, risk scoring, and risk mapping.</li><li>Technical Proficiency: Familiarity with risk management software, vendor management platforms, and data analytics tools.</li></ul><h1>Education and Experience</h1><ul><li>Bachelor’s degree in finance, Risk Management, Information Technology, or a related field preferred</li><li>Relevant Work Experience: Minimum of 3-5 years' experience in risk assessment, vendor management, compliance, procurement, or audit in a comparable industry.</li></ul>

Senior Manager, Benefits

Lewisville, Texas, United States of America

Corporate

The Senior Benefits Manager plays a critical strategic role in overseeing and managing the organization's benefit programs. This leadership position involves strategic thinking, team management, and ensuring the smooth operation of all benefits-related functions. The Senior Benefits Manager will have responsibility for overseeing the company’s health & welfare, retirement and leave programs. The role will have responsibility for ensuring the programs are effective, compliant and align with the company’s goals and teammates needs.

Senior Business Analyst-Contact Center

Lewisville, Texas, United States of America

Corporate

Job Summary Are you ready to make an impact from day one? We are looking for a confident and skilled Senior Business Analyst to join our dynamic team. In this role, you’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions. We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively.

Regional Business Development Manager

Lewisville, Texas, United States of America

Corporate

The Regional Business Development Manager will be tasked with selling ADAS Calibration, automotive diagnostic and mobile mechanical repair solutions to automotive service and repair shops. These will include but not limited to the vertical markets of autobody collision, glass repair/replacement and all automotive service and fleet management companies within assigned territories. RAEs will utilize a consultative style sales approach with focus on acquiring new automotive services clients and growing the overall share market share within their assigned territory. Responsible for the development and performance of all sales activities with these clients. Provides leadership towards the achievement of maximum profitability and growth in line with company's vision and values. Establishes plans and strategies to expand the customer base in the assigned territory while solidifying Protech Automotive Services reputation with their market and the broader industry.

Marketing Content Strategist

Lewisville, Texas, United States of America

Corporate

Service CenterCSCS TX<div><div>As a Content Strategist at Caliber, you will be the architect of our content ecosystem—crafting compelling narratives that resonate with both consumers and business partners. You’ll collaborate across marketing and cross-functional teams to develop and execute content strategies that drive engagement, build brand trust, and support business goals. </div><div> </div><div>Key Responsibilities </div><div><ul><li>Content Strategy Development </li></ul></div><div><ul><li>Design and implement a unified content strategy that aligns with Caliber’s brand voice and business objectives across B2C and B2B segments. </li></ul></div><div><ul><li>Conduct research, content audits and gap analyses to identify trends and opportunities for new content and optimization. </li></ul></div><div><ul><li>Storytelling & Messaging </li></ul></div><div><ul><li>Craft compelling, audience-specific narratives that humanize the brand and highlight customer success, value, and industry leadership. </li></ul></div><div><ul><li>Translate complex ideas into clear, engaging content for different personas and stages of the customer journey </li></ul></div><div><ul><li>Content Creation & Management </li></ul></div><div><ul><li>Oversee the creation of content including but not limited to: blog posts, whitepapers, video scripts, email campaigns, landing pages, and social media content. </li></ul></div><div><ul><li>Manage editorial calendars and ensure timely delivery of content assets. </li></ul></div><div><ul><li>Collaboration & Enablement </li></ul></div><div><ul><li>Partner with internal stakeholders to gather insights and align messaging across teams. </li></ul></div><div><ul><li>Performance & Optimization </li></ul></div></div><div><div><ul><li>Use analytics tools to measure content performance and iterate based on data-driven insights. </li></ul></div><div><ul><li>A/B test messaging and formats to optimize engagement and conversion rates. </li></ul></div><div> </div><div>Qualifications </div><div><ul><li>5+ years of experience in content strategy, copywriting, or editorial roles, preferably in both B2C and B2B environments. </li></ul></div><div><ul><li>Exceptional storytelling, writing, and editing skills with a strong portfolio. </li></ul></div><div><ul><li>Strong understanding of customer journeys, personas, and content funnel strategies. </li></ul></div><div><ul><li>Ability to manage multiple projects and deadlines in a fast-paced environment. </li></ul></div><div><ul><li>Collaborative mindset with excellent communication and stakeholder management skills. </li></ul></div><div> </div><div>Preferred Qualifications </div><div><ul><li>Knowledge of video and multimedia content production. </li></ul></div><div> </div></div>

Director Procurement

Lewisville, Texas, United States of America

Corporate

The Director of Procurement is responsible for driving end-to-end strategic sourcing activities to ensure efficiency, enhance productivity, and maximize value across the organization. This position will build robust sourcing strategies, enhance supplier performance, negotiate agreements, oversee strategic supplier relationships, and drive continuous improvement.

Senior Manager, Procurement

Lewisville, Texas, United States of America

Corporate

Service CenterCSCS TXEssential Job Duties<ul><li>Lead Category Management Strategy:<ul><li>Develop and execute comprehensive category management plans for indirect spend categories. Preferred experience with capital expense equipment. </li><li>Oversee all procurement activities across multiple spend categories, ensuring alignment with company objectives. Managed at least $70M+ in addressable spend.</li><li>Conduct in-depth spend analysis to uncover trends, generate actionable insights, and inform strategic planning.</li><li>Collaborate cross-functionally to implement category strategies that drive cost efficiency, supplier innovation, and long-term value.</li></ul></li></ul><ul><li>Strategic Sourcing & Supplier Engagement:<ul><li>Lead strategic sourcing initiatives to identify, evaluate, and contract with best-in-class suppliers.</li><li>Conduct vendor negotiations, manage contract lifecycles, and ensure favorable terms aligned with business needs.</li><li>Contribute to evolving supplier performance management processes to monitor and drive continuous improvement including leading business reviews and supplier scorecards</li></ul></li></ul><ul><li>Procurement Operations & Compliance:<ul><li>Manage procurement operations including vendor and item compliance reporting, ensuring accurate documentation of contracts, service levels, pricing agreements, and rebate collections.</li><li>Execute disciplined price audits to verify contract pricing and ensure accurate invoicing across distribution networks.</li><li>Promote standardization of purchasing policies and product evaluations to achieve operational consistency and efficiency.</li></ul></li></ul><ul><li>Team & Stakeholder Leadership:<ul><li>Manage, mentor, and support procurement teammates to drive performance and professional growth.</li><li>Partner with internal and external stakeholders to align on procurement strategies that meet financial, operational, and sustainability objectives.</li><li>Lead cross-functional initiatives to support the organization’s sustainability goals and drive innovation within the supply base.</li></ul></li></ul><ul><li>Analytics & Reporting:<ul><li>Leverage spend management data to develop cost-saving initiatives and optimize category performance.</li><li>Track, report, and present category spend analytics to executive leadership, providing insights for informed decision-making.</li></ul></li></ul><ul><li>Continuous Improvement:<ul><li>Stay current with industry trends, emerging technologies, and best practices in category management and strategic sourcing.</li><li>Recommend and implement process improvements that enhance procurement efficiency and value delivery.</li></ul></li></ul>Skill/Requirements<ul><li>Minimum 7 years of progressive experience in category management, strategic sourcing, or procurement, with a focus on indirect spend categories.</li><li>Proven track record in developing and executing category strategies that deliver measurable cost savings, supplier innovation, and risk mitigation.</li><li>Strong experience in negotiating complex contracts and managing long-term supplier relationships.</li><li>Demonstrated ability to lead cross-functional teams and drive alignment on procurement initiatives.</li><li>Expertise in category planning, market analysis, and supplier segmentation.</li><li>Strong analytical skills to interpret spend data, identify opportunities, and build actionable insights.</li><li>Knowledge of procurement best practices, sourcing methodologies (e.g., RFPs, e-auctions), and total cost of ownership (TCO) analysis.</li><li>Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.</li><li>Strong collaboration and team leadership experience.</li></ul><h3></h3>

ADAS Estimator and Compliance Specialist (REMOTE)

Lewisville, Texas, United States of America

Corporate

The ADAS Estimator and Compliance Specialist is responsible for comprehensive reviews and assessments of estimates for Advanced Driver Assistance Systems (ADAS) and mechanical repair processes, ensuring compliance with company and client standards. This role is critical in optimizing Gross Profit (GP%) by minimizing errors, preventing financial leakage, and supporting continuous improvements in repair quality, documentation, and scheduling. The position includes direct support for Protech scheduling and invoicing to streamline the repair workflow and ensure efficient service delivery.

Help Desk Technician

Lewisville, Texas, United States of America

Corporate

Job Summary Applies technical knowledge to provide 1st tier support to diagnosis, troubleshoot and resolve network end user application computer software and hardware problems and issues

Corporate

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