Service Center

CSCS TX

Repair & Maintenance (R&M) Coordinator

Job Description

The R&M Coordinator is responsible for managing incoming Facilities work orders within assigned regions, ensuring timely dispatch, coordination, and resolution of repair and maintenance requests. This role partners closely with vendors, field teams, and internal stakeholders to drive efficient execution, clear communication, and adherence to established processes.

Key Responsibilities

• Work Order Review & Qualification
  Review all incoming work orders to determine dispatch eligibility based on lease responsibility, warranty coverage, business programs, and urgency.
• Vendor Dispatch & Coordination
  Dispatch, confirming scope of work, timelines (ETA), and follow-through to ensure timely service delivery.
• Work Order Management
  Own and manage work orders from creation through completion for assigned categories, ensuring accuracy, documentation, and process compliance.
• Prioritization & Execution
  Effectively prioritize workload based on urgency and business impact to drive timely resolution and minimize operational disruption.
• Communication & Updates
  Provide clear, consistent updates on status, delays, and escalations to internal teams and field partners.
• Monitoring & Resolution
  Monitor open work order queues, proactively follow up, and drive work orders to completion within service expectations.
• Problem Solving
  Identify issues, assess impact, and take appropriate action to resolve or escalate as needed.

Qualifications

• 1–3 years in coordination, operations, or facilities-related role
• Proficiency in basic computer skills and commonly used software (e.g., Microsoft Office, work order systems)
• Strong organization, time management, and attention to detail
• Effective communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Skills

Ownership • Effective Communication • Critical Thinking • Adaptability • Customer Focus • Adaptability • Collaboration •Dependable • Initiative• Driving Results

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.