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Sr. Category Manager

Lewisville, Texas, United States of America
Corporate
R0206698
75056
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Sr. Category Manager

Lewisville, Texas, United States of America
Corporate
R0206698
75056

Service Center

CSCS TX

Essential Job Duties

 

Category Strategy & Planning

  • Develop and maintain a 3–5 year Towing Category Plan aligned with Caliber’s financial and operational goals. 
  • Identify opportunities to reduce towing costs, improve service-level consistency, and enhance customer/center experience. 
  • Publish market insights and competitor intelligence on towing industry trends, pricing, and capacity. 

Supplier Management 

  • Build and maintain strong relationships with key towing vendors, regional partners, and national networks. 
  • Conduct quarterly business reviews (QBRs) with top suppliers, including scorecards measuring cost, service, coverage, and responsiveness. 
  • Lead supplier performance reviews, escalate underperformance, and negotiate remedies or transitions as needed. 

Sourcing & Negotiation 

  • Lead strategic sourcing events for towing services (regional/national agreements). 
  • Negotiate contracts with focus on rate optimization, service-level commitments (response time, coverage zones), and performance-based incentives. 
  • Ensure contracts support scalability for new centers and align with Caliber’s growth trajectory. 

Collaboration & Execution 

  • Translate strategy into contracts, policies, and tactical execution. 
  • Work with field operations, RVPs, and centers to ensure compliance with preferred towing partners and capture of negotiated spend. 
  • Provide guidance to the P2P team on towing-specific invoicing, service validations, and dispute resolution processes. 

Risk & Innovation 

  • Assess and mitigate risks related to towing capacity, regional coverage gaps, or service disruptions. 
  • Explore innovative solutions such as digital dispatch, GPS tracking, and integrated towing platforms. 
  • Benchmark against industry leaders to continuously raise service levels and reduce cost-to-serve. 

Skills/Requirements 

  • Bachelor’s degree in supply chain, logistics, business, or related field. 
  • 5+ years of experience in procurement, supply chain, or transportation/logistics. 
  • Proven ability to negotiate service agreements, with knowledge of towing or fleet operations a strong plus. 
  • Strong analytical skills to evaluate cost, service, and coverage trade-offs. 
  • Experience engaging with senior leadership and operational teams. 
  • Ability to influence cross-functional stakeholders and present category strategies with clarity. 

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