Quality Virtual Support III

Service Center

CSCS TX

Essential Job Duties

• Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
• Identify areas for GP% improvement through report analysis and estimate review
• Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
• Communicate findings to new-to-role service advisors for training and compliance improvement purposes
• Conduct 1:1 coaching sessions with new-to-role Service Advisors on estimates, repair judgement times, repair procedures, and proper line and file documentation. Will provide same level of support to experienced Advisors who need additional performance support.
• Facilitate group discussions with multiple new-to-role Service Advisors and provide feedback, coaching and support to these Advisors.
• Report and track findings for management, such as General Managers and Regional Managers.
• Comply with all Caliber safety rules, policy guidelines and company standards
• Other duties as assigned

Skills/Requirements

• High school diploma or GED
• Minimum 6 years related experience
• Advanced understanding and knowledge of repair process/procedures
• Detailed knowledge of CCC/Mitchell estimating & “P-Page” logic
• Experience in a leadership role a plus
• Exceptional verbal & written communication skills
• Must be at least 18 years of age
• Multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
• Must be able to sit for long periods of time

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.