Senior Manager, Supply Chain

Key Responsibilities 

Fulfillment & Operations Excellence 

• Lead end-to-end fulfillment operations including receiving, inventory control, picking, packing, and shipping  

• Partnering with vendors to ensure the most cost effective and beneficial pricing is achieved  

• Ensure fast, accurate, and reliable delivery of items to support field and center execution  

• Establish and maintain workflows that drive throughput, reduce cycle time, and eliminate operational friction  

• Maintain a clean, organized, and performance-driven warehouse environment  

Inventory Accuracy & Control 

• Own inventory integrity through cycle counts, audits, and reconciliation processes  

• Implement disciplined controls for high-value tools, calibration equipment, and parts  

• Partner with Procurement to align inventory levels with demand and forecast accuracy  

• Proactively reduce shrinkage, obsolescence, and excess inventory  

Cross-Functional Partnership 

• Partner with Ops/Field Leadership to align fulfillment with real-time business needs  

• Collaborate with Procurement/Supply Chain to ensure product availability and continuity  

• Work closely with Technology teams to optimize WMS and tracking capabilities  

Fleet & Field Enablement 

• Ensure rapid and dependable fulfillment supporting fleet repair, maintenance, and calibration services  

• Enable Protech mobile technicians with timely access to critical tools and components  

• Coordinate expedited and same-day logistics to minimize technician downtime and service delays  

Process Improvement & Scalability 

• Develop, implement, and enforce standardized operating procedures (SOPs)  

• Identify and drive continuous improvement initiatives using data and performance metrics  

• Build scalable process to support multi-site growth and increasing operational complexity  

• Leverage KPIs to monitor performance and drive accountability  

Team Leadership & Development 

• Recruit, develop, and lead a high-performing warehouse team  

• Establish clear expectations, roles, and accountability standards  

• Foster a culture centered on safety, performance, and continuous improvement  

• Align staffing and resources to meet fluctuating demand  

Safety & Compliance 

• Ensure full compliance with safety standards and OSHA regulations  

• Lead safety training, audits, and continuous awareness initiatives  

• Promote a safety-first culture across all warehouse operations  

Key Performance Indicators (KPIs) 

• Inventory Accuracy (%)/tracking 

• Order Fulfillment Cycle Time/On-Time Delivery to Field & Centers  

• Cost per Unit Fulfilled  

Qualifications 

• 5+ years of warehouse, fulfillment, or distribution center leadership experience  

• Proven ability to drive operational efficiency and process improvement  

• Experience with inventory management systems (WMS)  

• Demonstrated success partnering across multiple departments  

• Strong leadership, organizational, and problem-solving skills  

Preferred Experience 

• Technical equipment distribution  

• Fleet operations or service supply chain support  

• Experience scaling warehouse operations or implementing new systems  

Why This Role Matters 

This role ensures consistent, high-quality fulfillment across Protech and Fleet by delivering the right parts and tools at the right time, directly driving technician productivity, cycle time, customer satisfaction, and scalable business growth.