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Training and Support Manager

Fort Myers, Florida, United States of America
Field Operations
R0207561
33912

Service Center

Fort Myers - Andrea Ln

Job Summary
To train and support all administrative activities and services to contribute to the success of individual centers and region

Essential Job Duties

  • Continually review the performance of various administrative tasks of the centers relating to Operations, Human Resources and Accounting, identify root cause of any opportunities found, and support/train the center teammates to remedy the opportunity.
  • Demonstrate and model Caliber’s core values, organizational culture, and promote the Caliber brand by personal example while taking ownership of ensuring we have the best trained most satisfied teammates.
  • Train and support consistent execution of all accounting procedures as required of the Centers by

    CSCS Accounting including the completion of monthly Revenue Recognition Audits.

  • Coordinate with Operations and CSCS to identify, coordinate, and document teammate training needs, including I-CAR certificates to achieve and maintain Gold Class status and the execution of Caliber Foundations classes.
  • Support the company conversion and integration schedule as assigned.
  • Work closely with General Managers and Teammate Services to address teammate process questions and concerns in a timely manner. (i.e. How to complete Workday HR and payroll processes)
  • Participate actively in Regional and Company efforts to identify, recommend, and pilot process improvements and policy changes.
  • Exhibit conduct of the highest ethical standards, integrity and honesty to prevent conflict between the interest of the Company and any personal interest. 
  • Maintain absolute confidentiality of all Company proprietary information which includes, but is not limited to, information about the Company’s management, associates, accounts, methods of doing business, operations, marketing and sales strategies.
  • Develop and enhance own management and technical skills, as educational opportunities are available.
  • Support the Region’s safety efforts, required filings, and reporting needs.
  • Participate and contribute in Regional meetings as requested.
  • Other duties as assigned

Skill/Requirements

  • Must be flexible to travel inside and outside of assigned home market
  • Must have conversion / integration experience
  • Proficient in all center level processes and procedures
  • Ability to develop and execute training plans
  • Proficient in root cause analysis
  • Must be at least 18 years of age
  • Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
  • Ability to effectively communicate with others, oral and written
  • Ability to read and understand basics of repair instructions, written estimates and work orders
  • Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
  • Must be able to sit for long periods of time and use/read computer keyboard and screen
  • Must be able to walk, stand, bend, stoop, kneel, push/pull, crouch, and reach frequently
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
  • Moderate noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions
  • Must be able to lift up to 15 pounds

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Creemos en cuidar a nuestros compañeros como familia

Restaurando el Ritmo de Tu Vida®. Este es el propósito por el que vivimos todos los días. No solo restauramos coches, restauramos vidas. Desde ayudar a las personas a volver a la carretera, hasta estar inmersos en nuestras comunidades, es lo que nos impulsa a hacer nuestro mejor trabajo cada día. Y comienza con nuestros compañeros de equipo. Estamos dedicados a crear una cultura de personas que se preocupan por los demás y conocen y respetan los valores de su empresa. Parte de eso es ofrecerte un gran salario y excelentes beneficios, incluidos días festivos pagados por la empresa y tiempo libre pagado, ¡todo desde el primer día!
Mis Beneficios Principales
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Médico

Varios planes para elegir con tarifas semanales y posibilidad de agregar a la familia
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Visión

VSP aceptado en la mayoría de los proveedores
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Cuentas de Salud Flexibles

FSA para atención médica, FSA para cuidado de dependientes y beneficios de transición
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Seguro Médico Voluntario

Plan de accidente, enfermedad crítica e indemnización hospitalaria
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Dental

Planes PPO y HMO con tarifas semanales
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Seguro de Vida, AD&D y Discapacidad

Pagado por la empresa - todos los empleados a tiempo completo
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401(k) y
Bienestar Financiero

Inscripción automática al 2% con igualación de la empresa
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Beneficios adicionales

Protección de identidad, servicios legales, seguro para mascotas, descuentos para compañeros, defensores de salud

*Puede variar según la empresa