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Sr. Category Manager

Lewisville, Texas, United States of America
Corporate
R0206698
75056

Service Center

CSCS TX

Essential Job Duties

 

Category Strategy & Planning

  • Develop and maintain a 3–5 year Towing Category Plan aligned with Caliber’s financial and operational goals. 
  • Identify opportunities to reduce towing costs, improve service-level consistency, and enhance customer/center experience. 
  • Publish market insights and competitor intelligence on towing industry trends, pricing, and capacity. 

Supplier Management 

  • Build and maintain strong relationships with key towing vendors, regional partners, and national networks. 
  • Conduct quarterly business reviews (QBRs) with top suppliers, including scorecards measuring cost, service, coverage, and responsiveness. 
  • Lead supplier performance reviews, escalate underperformance, and negotiate remedies or transitions as needed. 

Sourcing & Negotiation 

  • Lead strategic sourcing events for towing services (regional/national agreements). 
  • Negotiate contracts with focus on rate optimization, service-level commitments (response time, coverage zones), and performance-based incentives. 
  • Ensure contracts support scalability for new centers and align with Caliber’s growth trajectory. 

Collaboration & Execution 

  • Translate strategy into contracts, policies, and tactical execution. 
  • Work with field operations, RVPs, and centers to ensure compliance with preferred towing partners and capture of negotiated spend. 
  • Provide guidance to the P2P team on towing-specific invoicing, service validations, and dispute resolution processes. 

Risk & Innovation 

  • Assess and mitigate risks related to towing capacity, regional coverage gaps, or service disruptions. 
  • Explore innovative solutions such as digital dispatch, GPS tracking, and integrated towing platforms. 
  • Benchmark against industry leaders to continuously raise service levels and reduce cost-to-serve. 

Skills/Requirements 

  • Bachelor’s degree in supply chain, logistics, business, or related field. 
  • 5+ years of experience in procurement, supply chain, or transportation/logistics. 
  • Proven ability to negotiate service agreements, with knowledge of towing or fleet operations a strong plus. 
  • Strong analytical skills to evaluate cost, service, and coverage trade-offs. 
  • Experience engaging with senior leadership and operational teams. 
  • Ability to influence cross-functional stakeholders and present category strategies with clarity. 

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We believe in taking care of our teammates like family

Restoring The Rhythm Of Your Life®. This is the Purpose we live by every day. We don’t just restore cars, we restore lives. From getting people back on the road, to being immersed in our communities, it’s what drives us to do our best work every day. And it starts with our teammates. We’re dedicated to creating a culture of people who care about each other and know their company values and respects them. Part of that is providing you with great pay and excellent benefits - including company paid holidays and paid time off - all from Day 1!
My Core Benefits
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Medical

Several plans to choose from with weekly rates and ability to add family
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Vision

VSP accepted at most providers
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Flexible Health Accounts

Health care FSA, dependent care FSA and transition benefits
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Voluntary Medical Insurance

Accident, critical illness and hospital indemnity plan​​​​​​
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Dental

PPO and HMO plans with weekly rates
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Life, AD&D and Disability Insurance

Company paid - all full-time employees
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401(k) and
Financial Wellness

Automatic enrollment at 2% with company match
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Additional benefits

Identity protection, legal services, pet insurance, teammate discounts, health advocates

*May vary by company