Corporate

The Director of Procurement is responsible for driving end-to-end strategic sourcing activities to ensure efficiency, enhance productivity, and maximize value across the organization. This position will build robust sourcing strategies, enhance supplier performance, negotiate agreements, oversee strategic supplier relationships, and drive continuous improvement.

Review estimates to ensure company and client compliance in order to eliminate potential leakage/errors

<p style="text-align:left"><b>Service Center</b></p>CSCS TX<p><b>Essential Job Duties</b></p><ul><li><b>Lead Category Management Strategy</b>:<ul><li>Develop and execute <b>comprehensive category management plans</b> for indirect spend categories. Preferred experience with capital expense equipment. </li><li>Oversee all procurement activities across <b>multiple spend categories</b>, ensuring alignment with company objectives. Managed at least $70M&#43; in addressable spend.</li><li>Conduct <b>in-depth spend analysis</b> to uncover trends, generate actionable insights, and inform strategic planning.</li><li>Collaborate cross-functionally to implement <b>category strategies</b> that drive cost efficiency, supplier innovation, and long-term value.</li></ul></li></ul><ul><li><b>Strategic Sourcing &amp; Supplier Engagement</b>:<ul><li>Lead <b>strategic sourcing initiatives</b> to identify, evaluate, and contract with best-in-class suppliers.</li><li>Conduct <b>vendor negotiations</b>, manage contract lifecycles, and ensure favorable terms aligned with business needs.</li><li>Contribute to evolving <b>supplier performance management</b> processes to monitor and drive continuous improvement including leading business reviews and supplier scorecards</li></ul></li></ul><ul><li><b>Procurement Operations &amp; Compliance</b>:<ul><li>Manage procurement operations including <b>vendor and item compliance reporting</b>, ensuring accurate documentation of contracts, service levels, pricing agreements, and rebate collections.</li><li>Execute <b>disciplined price audits</b> to verify contract pricing and ensure accurate invoicing across distribution networks.</li><li>Promote <b>standardization of purchasing policies</b> and product evaluations to achieve operational consistency and efficiency.</li></ul></li></ul><ul><li><b>Team &amp; Stakeholder Leadership</b>:<ul><li>Manage, mentor, and support procurement teammates to drive performance and professional growth.</li><li><b>Partner with internal and external stakeholders</b> to align on procurement strategies that meet financial, operational, and sustainability objectives.</li><li><b>Lead cross-functional initiatives</b> to support the organization’s sustainability goals and drive innovation within the supply base.</li></ul></li></ul><ul><li><b>Analytics &amp; Reporting</b>:<ul><li>Leverage <b>spend management data</b> to develop cost-saving initiatives and optimize category performance.</li><li>Track, report, and present <b>category spend analytics</b> to executive leadership, providing insights for informed decision-making.</li></ul></li></ul><ul><li><b>Continuous Improvement</b>:<ul><li>Stay current with industry trends, emerging technologies, and best practices in <b>category management</b> and <b>strategic sourcing</b>.</li><li>Recommend and implement process improvements that enhance procurement efficiency and value delivery.</li></ul></li></ul><p></p><p><b>Skill/Requirements</b></p><ul><li><p>Minimum 7 years of progressive experience in category management, strategic sourcing, or procurement, with a focus on indirect spend categories.</p></li><li><p>Proven track record in developing and executing category strategies that deliver measurable cost savings, supplier innovation, and risk mitigation.</p></li><li><p>Strong experience in negotiating complex contracts and managing long-term supplier relationships.</p></li><li><p>Demonstrated ability to lead cross-functional teams and drive alignment on procurement initiatives.</p></li><li><p>Expertise in category planning, market analysis, and supplier segmentation.</p></li><li><p>Strong analytical skills to interpret spend data, identify opportunities, and build actionable insights.</p></li><li><p>Knowledge of procurement best practices, sourcing methodologies (e.g., RFPs, e-auctions), and total cost of ownership (TCO) analysis.</p></li><li><p>Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.</p></li><li><p>Strong collaboration and team leadership experience.</p></li></ul><h3></h3>

<p style="text-align:left"><b>Service Center</b></p>CSCS TX<p>The <b>Quality Oversight Manager</b> plays a critical role in ensuring operational excellence and regulatory compliance across automotive insurance processes. This position is responsible for developing and managing quality oversight programs focused on claims, underwriting, and customer service functions. The ideal candidate will bring deep industry knowledge, a data-driven mindset, and strong leadership in quality assurance to drive continuous improvement and risk mitigation efforts.</p><p></p><p><b>Key Responsibilities:</b></p><ul><li>Develop, implement, and manage quality oversight programs specific to automotive insurance carriers.</li><li>Conduct regular audits and assessments of claims, underwriting, and customer service processes to ensure compliance and accuracy.</li><li>Monitor key performance indicators (KPIs) and quality metrics to identify trends, gaps, and opportunities for improvement.</li><li>Work closely with cross-functional teams to ensure adherence to established standards.</li><li>Lead root cause analysis for performance deficiencies and implements corrective and preventive action plans.</li><li>Collaborate with training teams to refine training materials based on audit findings and performance trends.</li><li>Stay current on regulatory requirements (e.g., state Department of Insurance regulations) and industry trends impacting auto insurance.</li><li>Prepare and present regular reports and insights to senior leadership on quality metrics, risk exposure, and compliance issues.</li><li>Support third-party audits, carrier reviews, and internal risk assessments.</li><li>Foster a culture of quality, accountability, and continuous improvement across the organization.</li></ul><div></div><p><b>Qualifications:</b></p><ul><li>3-5&#43; years of experience in quality assurance or operations oversight in the auto insurance industry.</li><li>Strong knowledge of automotive insurance processes including claims management, underwriting, and regulatory compliance.</li><li>Demonstrated experience developing and implementing quality monitoring frameworks.</li><li>Excellent analytical, organizational, and problem-solving skills.</li><li>Strong written and verbal communication abilities, with experience reporting to senior leadership.</li><li>Proficiency in data analysis tools, QA software, and MS Office Suite (Excel, PowerPoint, etc.).</li></ul><div></div><p><b>Preferred Skills:</b></p><ul><li>Experience working with or for automotive insurance carriers or MGAs.</li><li>Knowledge of state-specific insurance regulations.</li><li>Experience with process improvement methodologies (Lean, Six Sigma, etc.).</li><li>Familiarity with QA tools and platforms (e.g., NICE, Verint, Salesforce QA tools).</li></ul>

<p style="text-align:left"><b>Service Center</b></p>CSCS TX<p>The Maintenance Invoice Coordinator is responsible for the accurate processing, verification, and reconciliation of supplier invoices related to maintenance activities at Caliber. This role manages invoice workflows, resolves discrepancies, and ensures alignment with purchase orders and company procedures within the Workday system. Serving as a key liaison between internal departments, vendors, and Accounts Payable, the Maintenance Invoice Coordinator supports timely payments, communicates resolution of billing issues, and helps maintain financial accuracy across maintenance operations with limited supervision.</p><p></p><p><b>Maintenance Invoice Coordinator </b></p><ul><li>Create Supplier Invoice Requests, calculate and include additional charges (tax, freight, installation fees).</li><li>Handle disputed Supplier Invoice Requests returned by the approver and manage the individual Workday inbox.</li><li>Review purchase orders and verify the invoice information is accurate before submitting to accounting for processing.</li><li>Create change orders on purchase orders when invoice information is incorrect and monitor the change order process until completion.</li><li>Process and submit credit memos to accounting.</li><li>Resolve processing errors returned from Accounts Payable (AP).</li><li>Review statements, research issues, and reconcile any invoices not posted in Workday.</li><li>Provide remittance information and payment details as necessary.</li><li>Redirect invoices to the correct teams if mistakenly submitted to the maintenance inbox.</li><li>Communicate with vendors and internal departments to resolve any invoice or purchase order discrepancies.</li><li>Sort and distribute physical mail accordingly.</li></ul><p></p><p><b>Requirements</b></p><ul><li>High school Diploma or equivalent</li><li>0 - 2 years of experience</li><li>Strong written and verbal communication skills</li><li>Knowledge of Microsoft software’s such as excel and work</li><li>Time management skills</li><li>Organizational skills</li></ul>

Job Summary Leads a contact center team in all aspects of daily work including hiring, coaching, and tracking metrics.

The Senior Benefits Manager plays a critical strategic role in overseeing and managing the organization's benefit programs. This leadership position involves strategic thinking, team management, and ensuring the smooth operation of all benefits-related functions. The Senior Benefits Manager will have responsibility for overseeing the company’s health & welfare, retirement and leave programs. The role will have responsibility for ensuring the programs are effective, compliant and align with the company’s goals and teammates needs.

<p style="text-align:left"><b>Service Center</b></p>CSCS TX<p>The <b>Senior Manager, Executive Compensation</b> will be a key member of our Total Rewards Team, responsible for designing, implementing, and managing all aspects of the company&#39;s executive compensation programs. This role will report directly to the VP, Compensation and will partner with senior leadership and the Compensation Committee to ensure our programs are competitive, compliant, and aligned with our business strategy. The ideal candidate is a strategic thinker with a deep understanding of executive pay trends, regulations, and best practices in private and public-company environments.</p><div></div><p><b>Key Responsibilities</b></p><ul><li><b>Program Design and Management:</b> Lead the design, development, and administration of executive compensation programs, including base salary, annual incentive plans, and long-term incentive (LTI) equity programs.</li><li><b>Compensation Committee Support:</b> Prepare materials, analysis, and presentations for the Compensation Committee of the Board of Directors. Serve as a primary point of contact for external consultants.</li><li><b>Market Analysis and Benchmarking:</b> Conduct regular market analysis and benchmarking studies to ensure our executive pay programs are competitive and aligned with industry trends.</li><li><b>Regulatory Compliance:</b> Ensure all executive compensation programs comply with federal regulations, including SEC rules (e.g., proxy disclosure requirements), IRS regulations, and other governance guidelines.</li><li><b>Equity Plan Administration:</b> Manage the company&#39;s equity plans, including grant cycles, vesting schedules, and participant communications.</li><li><b>Communication and Education:</b> Develop and deliver clear and effective communications and strategies to executives and senior leaders regarding compensation programs and policies.</li><li><b>Project Management:</b> Lead or participate in special projects related to compensation, mergers and acquisitions, or organizational changes.</li></ul><div></div><p><b>Qualifications</b></p><ul><li><b>Education:</b> A Bachelor’s degree in Business, Finance, Economics, Human Resources, or a related field is required. A Master&#39;s degree (e.g., MBA) is strongly preferred.</li><li><b>Experience:</b> A minimum of <b>5-7 years of progressive experience</b> in compensation, with at least 3 years focused on <b>executive compensation</b> for a large, multi-location organization.</li><li><b>Skills and Expertise:</b><ul><li><b>Deep knowledge</b> of executive compensation practices, including short-term and long-term incentive plan design and equity administration.</li><li><b>Expertise in regulatory compliance</b> (SEC, IRS) and corporate governance best practices.</li><li><b>Exceptional analytical skills</b> and strong proficiency with financial modeling and data analysis.</li><li><b>Excellent communication and presentation skills</b> with the ability to articulate complex concepts clearly to senior leaders and board members.</li><li><b>Certifications:</b> Certified Compensation Professional (CCP) or Certified Equity Professional (CEP) is a plus.</li><li><b>Expertise in equity administration </b>within Morgan Stanley Shareworks is a plus.</li></ul></li></ul><div></div><p><b>Equal Opportunity Employer</b></p><p>We are an Equal Opportunity Employer and believe that diversity is key to our success. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p>

The ADAS Estimator and Compliance Specialist is responsible for comprehensive reviews and assessments of estimates for Advanced Driver Assistance Systems (ADAS) and mechanical repair processes, ensuring compliance with company and client standards. This role is critical in optimizing Gross Profit (GP%) by minimizing errors, preventing financial leakage, and supporting continuous improvements in repair quality, documentation, and scheduling. The position includes direct support for Protech scheduling and invoicing to streamline the repair workflow and ensure efficient service delivery.

Job Summary Are you ready to make an impact from day one? We are looking for a confident and skilled Senior Business Analyst to join our dynamic team. In this role, you’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions. We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively.